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Store Manager in Marlborough, MA at Tech Brands

Date Posted: 4/2/2019

Job Snapshot

Job Description


The Spring Mobile Store Manager is responsible for upholding Spring’s exceptional reputation and for delivering extraordinary customer experiences, obtaining store revenue/expense budgets, driving operational excellence, and developing sales staff. Store Managers are selling managers that carry a full quota and always lead by example in sales and company values.  Store Managers are required to execute and deliver on all quarterly goals and objectives as outlined by their Regional Manager.


• Model the behaviors expected of all Spring Mobile associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity

• Manage relationships in a manner acceptable to others and to the organization

• Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible

• Drive outstanding business results through traditional management functions including sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning

Sales Objectives:

• 45+ hours a week

• Update Store Daily Sales Routine sheet by 10am daily

• Report daily sales numbers to the District Manager as directed

• Conduct daily one on ones with subordinates

• Maintain a minimum of $9,000 personal gross profit per month

• Manage Scorecard metrics by store and employee

• Obtain quarterly goals and objectives

• Drive 90% CES performance and be an example of the “Extraordinary Customer Experience” using the 5 Key Behaviors

• Monitor and manage the Rep PowerScore and Sales by Employee report to ensure that each employee is maximizing their potential and obtaining their set metrics

Development of Staff Objectives:

• Align and drive store with annual company and sales objectives and vision

• Drive company and region values and culture

• Motivate and develop subordinates for future positions

• Conduct monthly performance evaluations of all employees

• Ensure Specialist, Manager Certification, ATT Core, and Monthly Initiative Trainings are completed 100%

• Ensure all new hires become Specialist and receive all ramp up bonuses

Operational Objectives:

• Ensure the Opening and Closing Procedures are completed daily

• Keep selling stations stocked fully during the day

• Monitor Shrinkage, Aging, and Sales Orders reports weekly as reported in the ops report

• Perform Weekly Inventory counts as outlined by the Operations Department

• Assure uniformity and enforcement of the Policies and Procedures

• Manage store rate plan discrepancy to be $0

• Manage trade-ins to a $0 variance

• Maintain store merchandising plan-o-gram, cleanliness, and dress code guidelines

• Manage Weekly Task Checklists and ensure proper Retail to RSC communication

• Participate in weekly Store Manager meetings and conduct your own weekly store meeting

• Attend all monthly Region Rally meetings and quarterly market launch meetings

• Prepare store quarterly business plans and attend quarterly region huddles

• Protect the company and customers against fraudulent activities

• Hire qualified employees who meet Spring standards

• Maintain store schedule in Gmail and schedule to be in store 30 minutes before opening

• Other duties as prescribed by the Regional Manager


• Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

• Performance Improvement-Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others

• Delegation and Empowerment-Sharing authority and responsibilities with others to move decision making and accountability downward through the organization; enabling individuals to stretch their capabilities; and accomplishing the business unit’s functional priorities


• Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

• Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership

• Expert ability to work under demanding time constraints and production goals

• Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities

• Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Working knowledge of employee development: talent assessment, competency-based development, motivation and reward

• Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team

• Expert ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment

• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities


• 5 or more years of related experience required

• Accredited Bachelor’s degree with a related field of study required; at least two years of additional related work experience may be considered in substitution


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee must regularly lift and or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus.

• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

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