Job Description

SUMMARY

The Spring Mobile Assistant Store Manager is required to diligently execute the official sales program and all duties described below.  The position emphasizes skills in the areas: personal sales, store operations, and business lead generation thru prospecting calls.  The Business Assistant Manager role is 80% retail sales/sales management and 20% B2B prospecting during downtime in the store. Business Assistant Managers are expected to be a top sales performer in the store, provide 4-6 qualified business leads/week and facilitate managerial duties as necessary or when the manager is absent.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Model the behaviors expected of all Spring Mobile Retail and Business Associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
• Manage relationships in a manner acceptable to others and to the organization
• Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible
• Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors
• In addition to normal duties, they will be required to attend a weekly accountability meeting/call and conduct additional monthly formal training up to two hours a month
• Attend community outreach events with Business Account Executives  and District Managers as needed
• Business Sales Objectives:
• Drive small business growth in designated location
• Generate 4-6 qualified business leads per week by utilizing Ultimate Prospector to make 20-30 cold calls per day
• Be willing and able to support all required business activity in designated location
• Attend all required business training when provided by AT&T and/or Spring
• Be an expert on all aspects of a business customers’ technology needs (home office, internet (HIS), wireless and connected products, AMA’s.
• Execute 1 Retail Observation Form per day dedicated to small business/IRU
• Sales and Customer Service Objectives:-
• 40 hours per week
• Maintain a minimum of $10,000 of personal Gross Profit
• Drive the Integrated ATT experience of Wireless, Entertainment, Connected Life, and Accessories
• Drive >90% Net Rep Sat scores and ensure retail execution of the” Extraordinary Experience” and the 5 Key Behaviors
• Review the Sales by Employee report and contest trackers daily
• Be engaged in company sales initiatives and programs
• Operational Objectives:
• Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements
• Assure the quality experience as per our Mission Statement
• Obey all Policies and Procedures
• Protect the company against fraudulent and harmful activities
• Other duties as prescribed by the Retail Store Manager

RELATED COMPETENCIES

• Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area
• Managing Work - Effectively managing his or her own and others’ time and resources to ensure that work is completed efficiently
• Developing Others- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 4 or more years of related experience required
• Accredited Bachelor’s required; at least one year of additional related experience may be considered in substitution

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Ability to do cold calls effectively
• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
• Expert ability to work under demanding time constraints and production goals
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Possess expert analytical, problem solving and decision making skills
• Proficient ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

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