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Entertainment Account Sales Leader in Work from home - California at Tech Brands

Date Posted: 12/10/2018

Job Snapshot

Job Description

SUMMARY

The Spring Mobile Entertainment Account Sales Leader is required to diligently execute the official sales program and all duties described below.  The position emphasizes skills in the areas of business generation within established and new accounts and management of Entertainment Account Executives.  The Entertainment Sales Leader’s primary role will be to maintain ongoing mutually beneficial relationships with current and prospective customers and management of the sales and program execution of a number of Entertainment Account Executives.  The Entertainment Sales Leader is often the first impression that customers have of Spring Mobile; as a result, it is paramount that Entertainment Account Executives uphold at all times the highest standards, the company’s mission statement, and core values.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Primarily on customers’ premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers. Direct management of sales and operations of a number of Entertainment Account Executives.
  • This job key applies to employees who spend more than 80% of their time performing duties directly related to making sales away from their offices, and retail locations, specifically at a customer’s place of business. Duties directly related to making sales includes: Meeting with clients and engaging in sales activities at the customers site; communicating with clients via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to and from the customers premise for the purpose of engaging in sales activities; providing subject matter expertise regarding technical issues relating to sales; advising customers on suitability of products based on technical needs; preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales; researching and developing customer solutions with AT&T external partners.
  • Meet or exceed personal and team sales goals for personal activations, gross profit and attachment rates.
  • Direct training and development of Entertainment Account Executives
  • Ensuring compliance of sales and operational execution of Entertainment Account Executives
  • Responsible for structuring and securing new marketing contracts with owners and developers of apartment, condo, and single-family homes.
  • Prospect for new ACC Properties and Multi-Dwelling Units working closely with Account Managers within AT&T Connected Communities with a focus of meeting or exceeding the following guidelines. Minimum of 10 calls per day. Call or visit 2 properties per day (follow up calls/customer service).  Set 2 appointments per day. Attend 1 appointment per day. Report personal and Team daily numbers.
  • Research and analyze existing business accounts for additional sales and revenue opportunities and account discounts and renewal eligibility with a focus on AT&T U-verse TV, U-verse Voice, DirecTV and other entertainment products.
  • Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations.
  • Assists sales organization in providing post-sales support for customer orders.
  • Management of personal and team training and learning paths for Tech Brands University and AT&T training monthly, quarterly and annually.
  • Ability to manage and report on monthly personal and team budgets and complete all expenses reports accurately and on time.
  • Build and maintain relationships with AT&T Connected Communities a specialized division of AT&T dedicated to creating alliances with apartment ownership and management groups.
  • Manages complex account issues and resolutions.
  • Protect the company against fraudulent and harmful activities.
  • Ensure all customers are assisted in a friendly, prompt, professional and ethical manner.
  • Prepare monthly performance reports
  • Professional approach and demeanor to be able to communicate and interact with key AT&T customers and AT& upper management, to
  • Include positive attitude, excellent written communication skills, attention to detail, excellent verbal communication skills and ability to be proactive.

RELATED COMPETENCIES

  • Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
  • Performance Improvement-Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others
  • Delegation and Empowerment-Sharing authority and responsibilities with others to move decision making and accountability downward through the organization; enabling individuals to stretch their capabilities; and accomplishing the business unit’s functional priorities.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • 5 or more years of related experience required
  • Accredited Bachelor’s degree with a related field of study required; at least two years of additional related work experience may be considered in substitution

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Expert ability to work under demanding time constraints and production goals
  • Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Working knowledge of employee development: talent assessment, competency-based development, motivation and reward
  • Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team
  • Expert ability to model consistently Spring Mobile’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Consistently demonstrates a commitment to Spring Mobile policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Has a sense of urgency in understanding the importance of providing a high level of customer support and satisfaction to AT&T’s top accounts.
  • Good working knowledge of Spring Mobile’s service, sales and programs to allow the candidate to solve problems quickly
  • Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
  • Champions customer needs. Makes choices and takes educated risks to improve the customer experience, and to support and argue for choices and risks made and taken.
  • Understands sensitive relationships and underlying politics in customer-facing

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